If your package cannot be delivered due to an address error or is refused at the door, we will issue you a refund once we receive the item back minus the original shipping cost AND the return shipping cost accrued to get the item back. (This cost will vary depending on your location, and is not flat rate.) You may checkout again but the shipping charges are not returnable so please double-check your address before checking out!
Choosing "pick up in store" as your shipping option enables you to come grab your order at the Bottoms Up Scrubs Red Deer or Calgary locations, whichever you choose. You will receive an email notifying you when the order is ready to be picked up. If you come to the store before you are emailed, your order will not be ready and you will not be able to take it home with you. Please bring a copy of the order confirmation as well as photo ID. If someone is picking the order up for you please email or call to let us know. The staff in the store can not speed up the process of getting your order ready prior to a confirmation email, so please wait until you are contacted to pick up your order.
