We want you to be happy with your purchase.
If for some reason you are not satisfied with your purchase, please return the item(s) in store or by mail for exchange/store credit/refund. Refunds must be processed within 7 days of pick up from our retail locations or date of delivery from our shipping partners. Exchanges/Store Credits will be accepted within 30 days of pick up from our retail locations or date of delivery from our shipping partners. Refunds must be returned to the card used to make the original purchase
Merchandise being returned or exchanged must be in unused, unwashed condition. Return postage is not covered by Bottoms Up Scrubs & is the responsibility of the customer. Unused, resaleable, regular priced goods meeting the conditions in this return policy, return postage prepaid, will be gladly accepted without a restocking charge.
These are common things that make an item un-returnable: pet hair, smoke smell or odors, deodorant/lotion/make-up marks, modifications (hemming, embroidery, etc.) or if the item has had it’s tags removed and has been worn. Look at your item before packing it up to return- if it does not look like it could go right back on the rack, please don’t send it back. :)
If you received a manufacturer caused damage or wrong item by mistake, we are happy to offer you a free exchange once confirming the issue is manufacturer related. We don't make what we sell, but stand behind your purchases so simply include the details of the issue when contacting our staff.
All clearance items, undergarments including hosiery/socks, stethoscopes, custom or personalized items such as stethoscope covers, surgical caps, hemmed or embroidered items, and gift cards are final sale. Sorry, no exceptions. Shipping fees are non-refundable once the order has been shipped from our retail locations
Any questions about shipping or our return policy, our team would be happy to help! Just send us an email at bottomsupscrubs@gmail.com & we will get back to you during business hours
