We want you to be happy with your purchase.
If for some reason you are not satisfied with your purchase, please return the item(s) in store or by mail for exchange/store credit/refund. Refunds must be processed within 7 days of pick up from our retail locations or date of delivery from our shipping partners. Exchanges/Store Credits will be accepted within 30 days of pick up from our retail locations or date of delivery from our shipping partners. Refunds must be returned to the card used to make the original purchase
Merchandise being returned or exchanged must be in unused, unwashed condition. Return shipping costs are not covered by Bottoms Up Scrubs. Unused, resaleable, regular priced goods meeting the conditions in this return policy, return postage prepaid, will be gladly accepted without a restocking charge.
These are common things that make an item un-returnable: pet hair, smoke smell or odors, deodorant/lotion/make-up marks, modifications (hemming, embroidery, etc.) or if the item has had its tags removed and has been worn. Look at your item before packing it up to return- if it does not look like it could go right back on the rack, please dont send it back. :)
If the returned item(s) do not meet the return policy upon inspection, you will be contacted by one of our staff. You may be subject to a 15% restocking fee or the item may be returned to you (without postage paid). In the event that we can not get in contact with you within 5 business days of receiving your item(s), we reserve the right to donate any unsellable merchandise to charity without issuing an exchange, store credit or refund.
If you received a manufacturer caused damage or wrong item by mistake, we are happy to offer you a free exchange once confirming the issue is manufacturer related. We don't make what we sell, but stand behind your purchases so simply include the details of the issue when contacting our staff.
All clearance items, undergarments including hosiery/socks, stethoscopes, custom or personalized items such as stethoscope covers, surgical caps, hemmed or embroidered items, and gift cards are final sale. Sorry, no exceptions. Shipping fees are non-refundable once the order has been shipped from our retail locations