We want you to be happy with your purchase.
If for some reason you are not satisfied with your purchase, please return the item(s) in store or by mail within 14 Days of receiving your item(s) for your choice of exchange, store credit, or refund.
Merchandise being returned or exchanged must be in unused, unwashed condition. All returns of online purchases must also be accompanied by a Return Merchandise Authorization Number (RMA Number) and return form, which can be attained by calling or emailing the store. Just contact the store within 14 days of receiving your order to get an RMA number and return form emailed to you. A 15% restocking fee may be applicable to certain items.
Returns without an authorization number and return form will not be accepted. Return shipping costs are not covered by Bottoms Up Scrubs.
NOTE: Granting an authorization number to return does not guarantee that merchandise will be approved for exchange, store credit or refund until goods are inspected.
Unused, resaleable, regular priced goods meeting the conditions in this return policy, return postage prepaid, received within 15 days of receiving an RMA number will be gladly accepted without a restocking charge.
These are common things that make an item un-returnable: pet hair, smoke smell or odors, deodorant/lotion/make-up marks, modifications (hemming, embroidery, etc.) or if the item has had it’s tags removed and has been worn. Look at your item before packing it up to return- if it does not look like it could go right back on the rack, please don’t send it back. :)
If the returned item(s) do not meet the return policy upon inspection, you will be contacted by one of our staff. You may be subject to a 15% restocking fee or the item may be returned to you (without postage paid). In the event that we can not get in contact with you within 5 business days of receiving your item(s), we reserve the right to donate any unsellable merchandise to charity without issuing an exchange, store credit or refund.
If you received a manufacturer caused damage or wrong item by mistake, we are happy to offer you a free exchange once confirming the issue is manufacturer related. We don't make what we sell, but stand behind your purchases so simply include the details of the issue when filling out the RMA form and we will take care of it for you!
All clearance items, undergarments including hosiery/socks, stethoscopes, custom or personalized items such as stethoscope covers, custom surgical caps, hemmed or embroidered items, and gift cards are final sale. Sorry, no exceptions.